Steeden NZRL Rugby League Match Ball

As our range covers a variety of items and processes lead times and freight method can vary. Below is a general guide but please contact is if you require more specific information. Lead time refers to the period between your order being placed with us and it being dispatched from us - to this you need to add the freight time.

All shipments are sent 'Signature Required' unless you advise us otherwise. We can track all dispatches so if you have any concerns then please contact us.

STANDARD LEAD TIMES:

1. Local stock product with no embellishments: 1~3 working days.
2. Local stock product with either print or embroidery embellishments: 5~10 working days.
3. Local stock product with both print and embroidery embellishments: 8~12 working days.
4. Internationally held stock product with no embellishments: 8~11 working days.
5. Internationally held  stock product with either print or embroidery embellishments: 12~17 working days.
6. Internationally held  stock product with both print and embroidery embellishments: 15~19 working days.
7. Standard Made to Order Products (sports apparel and hardware): 4~6 weeks
8. DetailedMade to Order Products (Tracksuits, Reserves Jackets etc): 4~6 weeks
9. Dyed and Knitted to Order Products (cotton rugby jerseys): 12~16 weeks

FREIGHT METHOD:

Within NZ we utilise reputable courier companies for most items and general freight companies for some of the larger hardware shipments. Courier service is typically overnight within the North Island, 2~3 days to South Island destinations and a couple of additional days for rural delivery.

International freight options vary depending on the product and destination but typically we liaise with the client on economical and time appropriate options. In some cases we ship directly from international factories to international clients. 

Product Returns:
We warrant all of our products to be suitable for their intended use under reasonable care conditions. As our range covers both general use and high performance items, the parameters of the warranty are specific to each product.

We strongly recommend that you request physical size samples from us prior to confirming any team order as size charts should be used only as a general guide. Please also take care to read the product care labels and our Garment Care Guidelines sheet to prevent voiding the warranty. If you have any concerns then please contact us for clarification.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange unless the circumstances are exceptional.

To be eligible for a return, your item must be unused and in the same condition and packaging that you received it. The exception to this is claims in relation to goods not meeting expected performance durability parameters - please contact us as soon as possible if you have concerns.

Gift cards are not returnable.

Sample Returns: 
Samples need to returned within 7 days unless an extension has been agreed in writing.  To be eligible for a return, the samples must be in the same condition and packaging that you received it. We reserve the right to charge you for samples not returned within the required timeframe.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@kiwiteamwear.com.

Sale items (if applicable):
Unfortunately, some sale items cannot be refunded. In these situations we will clearly inform you of this in the marketing material.

Repair or Replacement (if applicable):
We only replace items if they are defective or damaged. If an item cannot be suitably repaired to expected original condition then we will replace it or refund your money.  If you need to return an item then please email us at sales@kiwiteamwear.com and we will liaise with you from there. 

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to: PO Box 91519, Victoria St West, Auckland 1142, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us, we recommend you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.